Ordering and Shipping

After placing your order, you’ll receive a tracking link via email to monitor your shipment’s progress.

We accept all major credit/debit cards and net banking through our payment gateway partner, Razorpay.

Select your desired products, add them to your cart, and follow the checkout process.

Please contact us immediately at info@earthyhomez.com for any order modifications.

Currently, we do not offer gift wrapping services. However, our products come in aesthetically pleasing, eco-friendly packaging suitable for gifting.

Product Information

Our products are crafted from sustainable materials like vegan soy wax for candles and natural wood or coconut shells for containers.

Based on customer reviews, ‘Forest’s Gentle Embrace’, ‘Neroli Twilight Euphoria’, and ‘Tonka Temptation Tales’ are often celebrated as our signature scent.

Our candles are made from natural, non-toxic materials, but it’s best to check the specific fragrance ingredients if you have allergies.

Currently, we do not offer fragrance samples, but we’re considering this for future customer experience enhancement.

Returns and Exchanges

Returns are accepted within 24 hours of shipment delivery, provided the items are in their original condition.

Contact us at info@earthyhomez.com with your order details to initiate a return.

We do not offer exchanges. Each candle is a unique creation, and to ensure the highest quality and hygiene standards, we cannot accept exchanges once a product has been delivered.

If your product arrives damaged, please contact us immediately at info@earthyhomez.com with pictures of the damaged item. Upon review, we will arrange for a replacement shipment or issue a refund as per our policy.

Candle Care and Safety

Always burn within sight, away from flammables, and trim the wick to 1/4 inch before each burn.

For the first burn, allow the wax to melt to the edges of the container. Avoid burning for more than 4 hours at a time.

Store in a cool, dry place away from direct sunlight.

Never leave a burning candle unattended and keep it out of reach of children and pets.

Sustainability and Eco-Friendliness

We use eco-friendly materials and support sustainable artisan practices.

Many of our products are biodegradable, aligning with our commitment to sustainability.

Our packaging is eco-friendly and designed to be fully recyclable.

We are actively involved in various environmental initiatives and partnerships.

Community and Artisan Support

We collaborate with rural artisans, providing fair wages and a platform for their craftsmanship.

Yes, artisans play a crucial role in the design and creation of our products.

We’re excited to soon share the stories of our talented artisans on our social media channels. Stay tuned to learn about their craftsmanship, traditions, and the unique stories behind our products.

Yes, every purchase contributes to the empowerment of our artisan communities.

Product Usage and Recommendations

‘Green Pause Elixir’ is perfect for creating a calming ambiance

Yes, our coconut shell candles are suitable for use in bathrooms for a spa-like experience.

Our ‘Woodland Whispers’ and ‘Island Artistry’ collections are popular among first-time buyers.

Our decorative candles are perfect for gifting, offering a blend of elegance and fragrance that suits any occasion, from special moments with loved ones to exclusive events.

Technical Support

Contact our customer support at info@earthyhomez.com for assistance.

Please email our technical support team at info@earthyhomez.com.

Yes, we prioritise your privacy and security. Your information is securely stored and protected.

Use the ‘Forgot Password’ feature on our login page or contact customer support for help.

Feedback and Reviews

Reviews can be left on our website under the product you purchased.

We value customer feedback and strive to respond and act on it.

Customer reviews are available on our website under each product.

We welcome your suggestions! Please email us your ideas at info@earthyhomez.com

Corporate and Bulk Orders

Yes, we offer tailored solutions for corporate and bulk orders.

Please contact us at info@earthyhomez.com for personalised assistance with bulk orders.

Discounts are available for bulk and corporate orders. Please contact us for details.

Customisation options are available for corporate orders. Contact us to discuss your requirements.

Partnerships and Collaborations

We’re always open to new opportunities. Please contact us with your proposal at info@earthyhomez.com.

Yes, we collaborate with influencers and bloggers who align with our brand values. Reach out to us for more information.


Yes, we’re open to collaborations that align with our ethos.

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Currently, we are an online-only store, but we plan to expand to physical locations.

Due to safety and confidentiality reasons, our manufacturing facility is not open to the public.