FAQ’s

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FAQ’s

Ordering and Shipping

How can I track my Earthy Homez order?

After placing your order, you’ll receive a tracking link via email to monitor your shipment’s progress.

What payment methods are accepted?

We accept all major credit/debit cards and net banking through our payment gateway partner, Razorpay.

How do I place an order?

Select your desired products, add them to your cart, and follow the checkout process.

Can I modify my order after placing it?

Please contact us immediately at info@earthyhomez.com for any order modifications.

Do you offer gift wrapping services?

Currently, we do not offer gift wrapping services. However, our products come in aesthetically pleasing, eco-friendly packaging suitable for gifting.

Product Information

What materials are used in Earthy Homez products?

Our products are crafted from sustainable materials like vegan soy wax for candles and natural wood or coconut shells for containers.

Which is the signature fragrance of Earthy Homez?

Based on customer reviews, ‘Forest’s Gentle Embrace’, ‘Neroli Twilight Euphoria’, and ‘Tonka Temptation Tales’ are often celebrated as our signature scent.

Are Earthy Homez candles suitable for people with allergies?

Our candles are made from natural, non-toxic materials, but it’s best to check the specific fragrance ingredients if you have allergies.

Do you offer fragrance samples?

Currently, we do not offer fragrance samples, but we’re considering this for future customer experience enhancement.

Returns and Exchanges

What is your return policy?

Returns are accepted within 24 hours of shipment delivery, provided the items are in their original condition.

How do I return a product?

Do you offer exchanges?

We do not offer exchanges. Each candle is a unique creation, and to ensure the highest quality and hygiene standards, we cannot accept exchanges once a product has been delivered.

What if I receive a damaged product?

If your product arrives damaged, please contact us immediately at info@earthyhomez.com with pictures of the damaged item. Upon review, we will arrange for a replacement shipment or issue a refund as per our policy.

Candle Care and Safety

How should I burn Earthy Homez candles?

Always burn within sight, away from flammables, and trim the wick to 1/4 inch before each burn.

How long should I burn my candle?

For the first burn, allow the wax to melt to the edges of the container. Avoid burning for more than 4 hours at a time.

How do I store my candles?

Store in a cool, dry place away from direct sunlight.

Are there any safety precautions for candle use?

Never leave a burning candle unattended and keep it out of reach of children and pets.

Sustainability and Eco-Friendliness

How does Earthy Homez ensure sustainability?

We use eco-friendly materials and support sustainable artisan practices.

Are Earthy Homez products biodegradable?

Many of our products are biodegradable, aligning with our commitment to sustainability.

How are your products packaged?

Our packaging is eco-friendly and designed to be fully recyclable.

Does Earthy Homez participate in any environmental initiatives?

We are actively involved in various environmental initiatives and partnerships.

Community and Artisan Support

How does Earthy Homez support artisans?

We collaborate with rural artisans, providing fair wages and a platform for their craftsmanship.

Are the artisans involved in design?

Yes, artisans play a crucial role in the design and creation of our products.

How can I learn more about the artisans?

We’re excited to soon share the stories of our talented artisans on our social media channels. Stay tuned to learn about their craftsmanship, traditions, and the unique stories behind our products.

Does purchasing from Earthy Homez impact the local community?

Yes, every purchase contributes to the empowerment of our artisan communities.

Product Usage and Recommendations

Which candle is recommended for a calming atmosphere?

‘Green Pause Elixir’ is perfect for creating a calming ambiance

Can Earthy Homez candles be used in the bathroom?

Yes, our coconut shell candles are suitable for use in bathrooms for a spa-like experience.

What are the best-selling products for first-time buyers?

Our ‘Woodland Whispers’ and ‘Island Artistry’ collections are popular among first-time buyers.

Are there any products particularly suited for gifting?

Our decorative candles are perfect for gifting, offering a blend of elegance and fragrance that suits any occasion, from special moments with loved ones to exclusive events.